People using a tablet and phone to talk with Pyx

Solve loneliness
and you'll solve
so much more.

Empathy-driven innovation increases engagement
and lowers unnecessary ED use and hospitalization.

AARP Logo

…over one-third of adults in the US are chronically lonely – meaning more than 42.4 million of them may suffer from ongoing loneliness2

AARP

…associated with a reduction in life span similar to that caused by smoking 15 cigarettes a day and, even greater, associated with obesity1

The New York Times

A compassionate solution that drives down costs

The personal connections we develop with your members/patients who are experiencing loneliness open the door to knowing their physical and mental health needs, SDOHs, and gaps in care, in the moment of need. We can then direct users to the most appropriate care and connect them to your organization’s resources. The result? Demonstrable ROI and lasting loyalty.

Graphic of Maria

Meet Maria

Maria is a 53-year-old woman who suffers from COPD and chronic pain. During onboarding, she reported chronic pain, depression, and anxiety, and scored the highest possible on the UCLA-3 loneliness screening. She received two calls per month for three months due to high screening scores on the PHQ-2 and UCLA-3.​ She invited to enroll in the Thrive Pathway in the fourth month with a goal to reduce physical pain and depression.

Background

Maria reported chronic pain due to fibromyalgia and that she has difficulty with her treatment because she does not understand the medical terminology her practitioners use. She was encouraged to ask for explanations for what she did not understand and gave her encouragement to not give up.

Barriers

Maria reported that high levels of anxiety were preventing her from attending her support groups which she stated would help her with her coping skills.​

Actions

ANDY* presented her with specialized Thrive activities to address her stated concerns. She completed Positive Psychology activities that included:

  • Daily gratitude letter
  • Initiating physical activity/getting active worksheet​
  • Three Funny Things daily list​

During the 8-week program she also completed 113 activities in the app.

Impact

At the end of her participation Maria reported that “Gratitude helps my frame of mind.” She stated that she had done some gratitude work in the past but this “takes it to a deeper level.” In addition, her anxiety and depression were reduced, allowing her to begin attending support groups outside of the home and connect with a larger social circle that provide her with needed emotional support.

Line graph of Maria's UCLA-3 score over time where it decrease from 9 in week 4 to 7 in weeks 24 and 26
A line graph tracking PHQ 9 and PHQ 2 scores over time where the PHQ 9 scores start at 18 and remain steady until she enrolled in the THRIVE program and the dropped from 15 to 0. The PHQ 2 scores fluctuated, starting at 0, reaching 6 for a few weeks, going back to 0 for a few more weeks, and then ending on 2 at week 24.

*Each Pyx Health Thrive Pathway member is assigned a dedicated Pyx Health Compassionate Support Center specialist, referred to as “ANDY” (Authentic, Nurturing, Dependable, Your Friend).

A trusted partner in care support

Connecting to this population, and understanding their needs, takes careful listening and time. Once we make that personal connection, we can help in many ways – directing them to the right resources or teaching them how to navigate patient portals to find a physician or schedule an appointment. Our team relieves the burden on care management with non-clinical intervention, so your team can focus on what they do best.

Better engagement leads to better outcomes

The needs of Medicare members are unique. Frequently seniors are intimidated by technology and reluctant to ask for help, so our outreach calls by friendly staff to offer help are welcomed and appreciated. When we work with them over the phone to connect them to resources via the app menu, or help them navigate their patient portal, we’re improving access to care. This one-on-one help translates directly to connect and satisfaction with the health plan. It’s the kind of engagement that leads directly to better CAHPS and STAR ratings.

By addressing loneliness

67% of MA Pyx users feel
more connected
to their health plan

60%of MA Pyx users show a reduced loneliness score

61% of MA Pyx users show a reduction in depression

See what our clients have to say

“I’m so glad that I got offered this app. It’s really
a great thing you reach out to help.”

Maria, Pyx Health member in Texas

1. Eric Klinenberg, New York Times Feb. 9 2018: Is Loneliness a Health Epidemic? 2. Anderson, G. Oscar and Colette E. Thayer. Loneliness and Social Connections: A National Survey of Adults 45 and Older. Washington, DC: AARP Research, September 2018.

Pyx Health