HiPyx Privacy Policy

What information Pyx Health collects about you

We collect and store any information you share on the Platform. The information we collect includes information that can identify you (“personal information”). Our clients (which may include your health plan or health care provider) may also share personal information about you with us in connection with your use of the Platform. The personal information we collect about you might include but is not limited to:

• First and last name(s) (including your real name and aliases);
• Unique personal identifiers or online identifiers;
• Email address(es) and phone number(s);
• Location(s), including postal address and physical location;
• Dates and times when you go to your doctor, the hospital, and certain other health care facilities;
• Medicaid, Medicare or other health plan identification numbers or medical record numbers;
• Profile image;
• Information about family and friends who are involved in your care;
• Information about you or a family member’s or caregiver’s current or past job history;
• Inferences about you that we draw from your personal information, such as your preferences; and
• Any other information you share on the Platform or give the Platform permission to access that could be used to identify you. For example, if you call us about the App or use our virtual support services, we may record the call with the Pyx Health representative. We may also collect and store any electronic communications you send us, such as emails or text messages.

Other information we might collect about you includes but is not limited to:

• Information you give us about how you are feeling;
• Your social determinants/drivers of health, such as whether you have enough food to eat and a safe place to sleep;
• Platform activity and usage (such as whether the Platform is on and how often you use the Platform);
• The operating system your device uses (for example Android versus iOS);
• Whether you have clicked on a link to a website accessible through the Platform (such as 211.org); and
• Other similar Platform activity.

This other information may or may not identify you. Your personal information does not include any deidentified information we collect.

You can choose not to provide information to us, but certain personal information and other information about you is required in order for you to use the Platform.

How the Platform accesses other applications and data on your device

With your permission, the Platform may request access to other data or applications on your device, such as your device’s camera, photo library, contacts, location services, defaults (such as Siri and Search, Notifications, Background Platform Refresh, Cellular Data, Storage), phone dialing (for example, to call the Nurse Hotline) or text messaging application (such as, your Short Message Service (SMS)). You can take back your permission by accessing the Platform in your device’s settings.

For more instructions on how to access these permissions in your device’s settings go to:

• iPhone: https://support.apple.com/en-us/HT203033
• Android: https://support.google.com/googleplay/answer/6270602?hl=en

How Pyx Health uses and stores your information

We use your personal information and other information we collect on the Platform to provide the services to you and to help connect you with community services and support. We also use your personal information:

• For general purposes, such as to assist you with using the Platform;
• To communicate with you through the Platform, your device’s SMS or other means of communication;
• To customize your experience with the Platform;
• To manage and improve the quality of the Platform and services that we provide and for other internal business purposes;
• To perform data analytics and support health care operations;
• To comply with applicable law and enforce our Platform Terms of Use; and
• For any other purpose described to you through the Platform or that you consent to.

We may store your personal information for as long as we need it to provide the services to you and to the extent necessary to comply with our legal and contractual obligations (for example, if we are required to retain your data to comply with laws that apply to us), resolve disputes, and enforce our legal agreements and policies.

With whom Pyx Health shares your information

We may share your personal information and other information with:

• Anyone authorized by you to have access to your personal information and other information;
• The client who has authorized your use of the Platform;
• Your care managers, care coordinators, peer support specialists and other care team members;
• Your health care providers, your health plan, and people who work with them;
• People who help us provide the Platform and related services; and
• Our affiliates and business partners for legally permissible purposes.

We may share this information to fulfill the purpose for which you provided it and for purposes of managing your care and normal health care business operations. We will not sell your personal information to advertisers or other third parties without your consent.

We may also share your personal information and other information for the following purposes:

• In response to subpoenas, court orders, requests from law enforcement, or other legal process;
• To establish or exercise our legal rights;
• To defend against legal claims;
• To a buyer or other successor of Pyx Health in the event of a merger, divestiture, restructuring, reorganization, change of control, dissolution, or other sale or transfer of some or all of Pyx Health’s assets, including as part of a bankruptcy, liquidation, or similar proceeding; or
• As otherwise required or permitted by applicable law.

Deidentified data is not your personal information. Deidentified data is information that does not contain any personal information about you or your family members or friends and for which there is not a reasonable basis to believe that it can be used to identify you. We may use and disclose deidentified data as permitted by the laws and contracts that apply to us.

Our commitment regarding deidentified data

We take reasonable measures to ensure that the deidentified data that we collect or create cannot be associated with you or your household. When we collect or create deidentified data we commit to maintain and use the information in deidentified form and will not attempt to reidentify the information unless we are permitted to do so by applicable law.

Optional sign-in service

The Platform may give you the option to sign in or create an account using your credentials from a third-party service such as Apple, Google, or another identity provider (each an “Identity Provider”). When you choose this option, Pyx Health and the Identity Provider exchange the information necessary to authenticate your identity and enable account creation or access. This may include your name, verified email address, a unique identifier, and technical information (such as tokens or device identifiers) used to verify your credentials. Your use of any third-party sign-in service is governed by that Identity Provider’s own privacy policy. You may revoke our access or unlink your Platform account at any time by adjusting your settings within that Identity Provider’s account management tools, for example, through your Apple ID or Google Account settings.

Social media

You may decide to engage with us outside of the Platform on social media sites like Facebook, LinkedIn or X (formerly Twitter). If you engage with us on social media, you may “opt in” to sharing your social media content with us. Be aware that the content you submit to social media sites (uploads, posts, comments, shares, “likes” and any messages or tweets) will be publicly visible. To manage the social media notifications you receive or to adjust your privacy settings on your social media accounts, please access the profile section of your social media accounts and follow the directions there.

Electronic Communications

We may need to contact you about the Platform, your activity on the Platform and our services. Additionally, if you (or your health care provider or health plan) have chosen to provide the Platform with information about your doctor’s appointments, medications, prescription refills, and other matters related to your care, you may receive push notifications or text messages, reminding you of these events or asking you to open your Platform for details about these events. We may also notify you of important information and events that may affect your health or care, such as a natural emergency disaster in your area. By giving us your contact information, you have agreed that Pyx Health, as well as our affiliates, business partners, service providers and contractors, may contact you for these purposes. These communications may be done by automated dialing equipment and/or artificial or prerecorded messages. You may receive multiple messages each day. We do not charge for our short message service (SMS); however, regular message and data rates may apply from your mobile carrier. We are not responsible for any data transmission fees. You can opt out at any time by replying “STOP” to a text message or by contacting us at [email protected]. This opt-out process does not apply to live phone calls or emails, which may continue in case we need to reach you.

You must follow the requirements of this Platform Privacy Policy and our Platform Terms of Use when contacting us via email. Please note that the information you provide to us through email or text messages such as a device’s SMS, or other electronic means, may not be secure (i.e., is not encrypted). There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to these communications. By engaging us in unsecure communications, you agree to accept these risks and consent to receive unsecure communications in response from us. If you engage us in unsecure electronic communications, please do not include any Sensitive Information in your communication.

Automated technologies

As you navigate through and interact with our Platform, we may use automated technologies to collect information about your Internet connection, the equipment you use to access our Platform, and information about how you use the Platform (called “Usage Data”). This Usage Data helps us to improve the Platform and deliver a better and more personalized service, including by enabling us to do things, such as:

• Estimate our audience size and usage patterns;
• Store information about your preferences, allowing us to customize our Platform according to your individual interests; and
• Address technical and/or security issues, including verifying system and server integrity.

The types of automated technologies that we might use include:

• Cookies. When you visit our Platform, we may store or recognize some information on your device in the form of a “cookie” or similar technology. A cookie is a text file that is placed on your device by a web page server, using functions provided by your web browser.
• Web Beacons (or Pixels). Parts of our Platform may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, single-pixel gifs, or pixels). Web beacons generally work in conjunction with cookies to register when a particular device visits a particular page.

Some of these automated technologies may be required for us to provide a specific feature or service through the Platform. For example, they allow us to display the Platform in the proper format or language or to authenticate registrations and transactions. Other cookies may provide a convenience feature to save you time. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Platform.

If we use automated technologies that are not necessary to our operation of the Platform, we may give you the opportunity to opt-out of their use.

Web browsers and do not track (DNT) signals

Some website browsers have a “do not track” (DNT) feature that lets you tell other websites that you do not want to have your online activities tracked. No uniform technology standard for recognizing and implementing DNT signals has been finalized. We do not currently respond to a browser’s DNT signal. We are not aware of, and do not knowingly allow, such third parties to track your activity over time on the Platform. However, we may share information about your Platform usage with the client who has authorized your use of the Platform and our service providers, contractors, affiliates, business partners, and other relevant third parties as described in this Privacy Policy.

Artificial intelligence

We may use artificial intelligence (AI), machine learning engines or systems, neural networks, or substantively similar technologies (collectively “AI Capabilities”) in connection with our Platform and related services. For more information about the AI Capabilities that Pyx Health may use please read our Platform Terms of Use. Your personal information may be used and disclosed in connection with these AI Capabilities for the purposes described in this Privacy Policy, including (but not limited to) managing and improving the quality of the Platform and services that we provide and for other internal business purposes. We may also use and disclose deidentified data derived from your personal information in connection with new products and services, including (but not limited to) training new AI Capabilities. By using our Platform and related services, you acknowledge and agree that your personal information and deidentified data derived from your personal information may be processed by these AI Capabilities in accordance with this Privacy Policy.

Your information and HIPAA

Some of the information we collect about you is protected by HIPAA—the Health Insurance Portability and Accountability Act and its implementing regulations. We may be providing this Platform to you on behalf of a health plan or health care provider (or a third party that works on behalf of, or provides services to, a health plan or health care provider, such as an accountable care organization). The health plan, health care provider or people who work with them may share your personal information and other information with others if they are permitted to do so under the laws that apply to them. We cannot control how your health plan, health care provider or other people who work with them use or share your personal information or other information. Please read your health plan’s and your health care provider’s HIPAA Notice of Privacy Practices for more information about how your protected health information can be used and disclosed under HIPAA. If you have any questions or concerns about how your health plan or health care provider is managing your information, please contact them directly.

We may also not be permitted by your health plan or health care provider to provide you with all the services or in-App functionality described in this Privacy Policy or Platform Terms of Use. That is because under HIPAA we may be a “business associate” of your health plan or health care provider and thus can only use your personal information as permitted by your health plan or health care provider.

Security of your personal information

Pyx Health takes reasonable steps to keep your personal information secure and to protect against the loss, misuse, or alteration of your personal information on the Platform. Although Pyx Health has these security measures on the Platform in place, it cannot guarantee your privacy.

Please be aware that email and text messaging on your device’s SMS (or other text messaging applications) are not secure (not encrypted) methods of communication. There is the risk that email messages and text messaging on your device’s SMS (or other text messaging applications) could be intercepted or read by other people. If you email us, we will respond to you by email and that email communication will not be secure (not encrypted). Please do not use e-mail to communicate with us about confidential matters. By using the Platform, you are agreeing to accept these risks and consent to receive unsecure communications.

Using the Platform outside of the United States

Pyx Health intends the Platform to be used by residents of the United States in the United States. This Platform is not intended for use by individuals who are not located in the United States. If you are visiting our website or using the Platform from outside the United States, please be aware that your personal information and other information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using our website or Platform, you understand that your personal information and other information may be transferred to our facilities in the United States and those third parties with whom we share it as described in this Privacy Policy.

Third party links

The Platform may contain links to websites that are owned or operated by third parties (for example, www.211.org). If you click on a third party link, you will go to that third party website. We do not have control over third party websites and those websites do not operate under this Privacy Policy. You should review the privacy policies of third party websites before using them.

Children’s Privacy

Our Platform is not directed at and not intended to be used by any children under the age of 13. You must not use the Platform if you are a child under the age of 13. We do not knowingly collect or solicit any information from children under the age of 13 or knowingly allow such children to use the Platform. A parent or guardian is required to provide consent for Pyx Health to collect, use, or share personal information from a child under the age of 13. Your health plan or health care provider may require you to be at least 18 years of age or older in order to use the Platform.

Children under the age of 18 may request that any information posted to the Platform be removed by contacting us at: [email protected]. Removing information posted to the Platform does not guarantee complete or comprehensive removal of the content or information posted.

Correction of information; cancellation; misuse of information

The Website may contain links to third-party owned or operated websites (collectively, “Linked Sites”). This Website Privacy Policy and the practices that we follow under this Website Privacy Policy do not apply to Linked Sites. We are not responsible for the content, accuracy, or opinions expressed on any Linked Site or for the privacy practices or security standards used by third parties on such Linked Sites. These Linked Sites have separate privacy and data collection practices, and we have no responsibility or liability relating to them. Accordingly, if you use Linked Sites through our Website, or share information about your experience on our Website with others, these Linked Sites may be able to collect information about you, including information about your activity on our Website. You understand and agree that by clicking on a link to a Linked Site or using a Linked Site as described above, this Website Privacy Policy, as stated on the Website, is no longer in effect because you have either left our Website or used a Linked Site to interact with our Website.

Terms of Use

Your use of the Platform is also subject to Pyx Health’s Platform Terms of Use. Any disputes related to this Privacy Policy will be governed by the applicable provisions of the Platform Terms of Use, which are incorporated into this Privacy Policy by reference.

Privacy Policy changes

We may change this Privacy Policy at any time and for any reason. We may notify you of material changes through the Platform, by email or by a push notification to the mobile phone number you provided to us. By agreeing to this Privacy Policy, you agree to receive such notifications. You can access the most current version of the Privacy Policy that applies to your use of the Platform through the Platform. You can also contact us at [email protected] for a copy.

Unless otherwise specified by us, all changes will be effective upon being updated in the Platform. You should look at this Privacy Policy on a regular basis. The most recent “Effective Date” is posted at the top of this Privacy Policy. You agree to any changes to the Privacy Policy by your continued use of the Platform after the Effective Date. If you do not agree to the changes, you must stop using the Platform.

Questions? Contact Us

If you have questions about this Privacy Policy or the use of your information, please contact our Privacy Officer at:

Mailing Address:

Pyx Health, Inc.
Attn: Privacy Officer
4625 E. Fort Lowell Road
Tucson, AZ 85712

Phone Number: 520‑263‑0701

Email Address: [email protected]