Effective Date: 02/16/2021
- What information Pyx Health collects about you
- How the App accesses other applications and data on your device
- Text messages and push notifications
- How Pyx Health uses and stores your information
- With whom Pyx Health shares your information
- Information collected, used, shared and stored for retired services (like PyxPals and health care zone notifications)
- Website browsers and do not track (DNT) signals
What information Pyx Health collects about you
We collect and store any information you enter on the App. The information we collect includes information that can identify you (“personal information”). The personal information we collect about you might include:
- First and last name(s)
- Email address(es)
- Phone number(s)
- Dates and times when you go to your doctor, the hospital, and certain other health care facilities
- Medicaid or Medicare identification numbers
- Profile image
- Information about family and friends who are involved in your care
- Any other information you enter on the App or give the App permission to access that could be used to identify you
Other information we might collect about you includes:
- Information you give us about how you are feeling
- Your social determinants of health (“SDOH”), such as whether you have enough food to eat and a safe place to sleep
- App activity and usage (such as whether the App is on and how often you use the App)
- The operating system your device uses (for example Android versus IOS)
- Whether you have clicked on a link to a website accessible through the App (such as 211.org)
This other information may or may not identify you. Your personal information does not include any de-identified information we collect.
You can choose not to provide information to us, but certain personal information and other information about you is required in order for you to use the App.
How the App accesses other applications and data on your device
With your permission, the App may request access to other data or applications on your device, such as your device’s camera, photo library, contacts, location services, defaults (such as Siri and Search, Notifications, Background App Refresh, Cellular Data, Storage), phone dialing (for example, to call the Nurse Hotline) or text messaging application (such as, your “Short Message Service” or “SMS”). You can take back your permission by accessing the Pyx Health App in your device’s settings.
For more instructions on how to access these permissions in your device’s settings go to:
- iPhone: https://support.apple.com/en-us/HT203033
- Android: https://support.google.com/googleplay/answer/6270602?hl=en
Text messages and push notifications
If you (or your health care provider or health plan) have chosen to provide the App with information about your doctor’s appointments, medications, prescription refills, and other matters related to your care, you may receive push notifications (such as text messages) reminding you of these events or asking you to open your App for details about these events. We may also notify you of important information and events that may affect your health or care, such as a natural emergency disaster in your area. You may receive these notifications through your device’s SMS (other text messaging application) and notification features. These communications may not be secure (not encrypted). There are risks associated with unsecure communications that you should consider. These risks include (without limitation) that an unauthorized person may get access to and read these communications. By using the App you are agreeing to accept these risks and consent to receive unsecure communications.
If you wish to opt-out from receiving push notifications, you may turn them off in your device’s settings. You may also opt-out by replying “STOP” in response to a text message. This opt-out process does not apply to live phone calls or emails, which may continue in case we need to reach you.
How Pyx Health uses and stores your information
With whom Pyx Health shares your information
We may share your personal information and other information you give us with:
- Your care managers or care coordinators
- Your health care providers, your health plan, and people who work with them
- People who help us provide the App and related services (for example, IT support services), but only as necessary to support our ability to provide the App services, and subject to security and privacy restrictions
- Our affiliates and business partners for legally permissible purposes
We may share this information to fulfill the purpose for which you provided it, and for purposes of managing your care and normal health care business operations.
We may also share your personal information and other information in response to subpoenas, court orders, requests from law enforcement, or other legal process; to establish or exercise our legal rights; to defend against legal claims; to a buyer or other successor of Pyx Health in the event of a merger, divestiture, restructuring, reorganization, change of control, dissolution, or other sale or transfer of some or all of Pyx Health’s assets, including as part of a bankruptcy, liquidation, or similar proceeding; or as otherwise required or permitted by applicable law.
We may share de-identified information with third parties. De-identified information is information that does not contain any personal information about you or your family members or friends and for which there is not a reasonable basis to believe that it can be used to identify you.
We do not sell your personal information to advertisers or other third parties.
Information collected, used, shared and stored for retired services (like PyxPals and health care zone notifications)
You may be using (or have used) a version of the App that supported health care zone notifications and the Pyx Pal service.
The Pyx Pal service is a consumer-directed in-App function that allows a user to give App access to adult family members and friends involved in the user’s care. Individuals who accept invitations to be a Pyx Pal may download the App, chat (text message) on the App with the person in whose care they are involved, and receive notifications about that person. Pyx Health, your health plan, your health care providers, and other members of your care team do not (and did not) monitor or view these chats.
A health care zone notification is a notification from the App to your health plan, health care provider and/or Pyx Pal when you are near to or enter certain places, like a hospital, crisis response clinic, or urgent care center (a “health care zone”). The techie name for this is geofencing—a type of location-based service. Geofencing is not the same as geotracking. You CANnot rely on the App as a geotracking service. Geofencing can be turned off through a device’s operating system at any time.
Effective 05/03/2021, we are retiring the Pyx Pal service and health care zone notifications. However, we may continue to support the Pyx Pal service and health care zone notifications after this effective date for Patients of health plans and health care providers who want to continue to offer these services to their Patients for a limited time under their agreements with Pyx Health. We collectively refer to the last date we will support these services for you as the “Retirement Date.”
If you have any questions or concerns about the information collected, used, shared, and stored for these retired services, please contact us at firstname.lastname@example.org.
Website browsers and do not track (DNT) signals
Your information and HIPAA
Some of the information we collect about you is protected by HIPAA—the Health Insurance Portability and Accountability Act and its implementing regulations. We may be providing this App to you on behalf of your health plan or your health care provider (or a third party that works on behalf of, or provides services to, your health plan or health care provider, such as an accountable care organization). Your health plan or health care provider may share your personal information and other information with others if they are permitted to do so under the laws that apply to them. We cannot control how your health plan or health care provider uses or shares your personal information or other information. Read your health plan’s and your health care provider’s HIPAA Notice of Privacy Practices for more information on how your protected health information can be used and disclosed under HIPAA. If you have any questions or concerns about how your health plan or health care provider is managing your information, please contact them directly.
Security of your personal information
Pyx Health takes reasonable steps to keep your personal information secure and to protect against the loss, misuse, or alteration of your personal information on the App. Although Pyx Health has these security measures on the App in place, it cannot guarantee your privacy.
Please be aware that email and text messaging on your device’s SMS (or other text messaging applications) are not secure (not encrypted) methods of communication. There is the risk that email messages and text messaging on your device’s SMS (or other text messaging applications) could be intercepted or read by other people. If you email us, we will respond to you by email and that email communication will not be secure (not encrypted). Please do not use e-mail to communicate with us about confidential matters. By using the App you are agreeing to accept these risks and consent to receive unsecure communications.
Using the App outside of the United States
Third party links
Our App is not directed at and not intended to be used by any children under the age of 13. You must not use the App if you are a child under the age of 13. We do not knowingly collect or solicit any information from children under the age of 13 or knowingly allow such children to use the App. A parent or guardian is required to provide consent for Pyx Health to collect, use, or share personal information from a child under the age of 13. Your health plan or health care provider may require you to be at least 18 years of age or older in order to use the App.
Children under the age of 18 may request that any information posted to the App be removed by contacting us at: email@example.com. Removing information posted to the App does not guarantee complete or comprehensive removal of the content or information posted.
Breaches of unsecured personal information
A breach is an unauthorized disclosure of unsecured personal information. We comply with all applicable laws regarding breaches.
Correction of information; cancellation; misuse of information
Please contact us at firstname.lastname@example.org to:
- Request that we correct, delete, or change personal information
- Cancel your participation
- Report misuse or an unauthorized disclosure of personal information
It might not be possible for us to correct, delete, or change personal information that has already been shared. Deleting information posted to the App does not guarantee complete or comprehensive removal of the content or information posted.